RETURN & REFUND POLICY

At Zevora Collection, customer satisfaction is our priority. We have outlined our 
return and refund process below to ensure a smooth and transparent experience.

1. Eligibility for Returns

Returns are accepted within 7 days of the delivery date, applicable to T-shirts 
and trousers only. To qualify for a return, the item must be unused, unwashed, 
and returned in its original packaging with all tags intact.

2. Unboxing Video Requirement

To ensure transparency and protect our customers, an unboxing video is mandatory 
at the time of opening the parcel. In the event of a damaged, defective, or 
incorrect item, this video will serve as required proof for processing your return 
or refund request. Claims submitted without a valid unboxing video will not be 
entertained.

3. Non-Returnable Items

Items purchased during a sale or at a discounted price  are not eligible for return or refund.

4. Size-Related Returns

If the item received does not fit or is of an incorrect size, customers may request 
a return for exchange. Please reach out to our support team with your order number 
and the unboxing video for verification.

5. How to Initiate a Return

To initiate a return, please contact us within 7 days of delivery at [email/WhatsApp], 
providing your order number, reason for return, and the unboxing video. Our team 
will assist you through the remaining steps of the process.

6. Refund Processing

Once a return is approved, refunds will be processed within 3 to 5 business days. 
Refunds are issued to the original payment method or as store credit, depending on 
the circumstances. Please note that original shipping charges, where applicable, 
are non-refundable.

7. Contact Us

For any queries regarding this Return & Refund Policy, please reach out to us at:

Email: [zevoracollection@gmail.com]
WhatsApp: [your number]